China Citic Bank reacted to its consumer privacy scandal on Thursday after a talk show host questioned the bank's legitimacy of providing personal bank statements to a third-party.
Wang Yuechi, commonly called Chizi on a popular online talk show, resorted to his Weibo to publicize his grudge against the media company and criticized Citic Bank's wrongdoings. In his latest Weibo update, Chizi said he has been involved in lawsuits with his former company due to salary disputes and, to his surprise, he even received a copy of his personal bank account statements among the files sent by the company.
"You have neither my ID card, nor my debit card, and not even a search warrant by any legal authority, how could you illegally obtain my bank statements of the past two years and print it out?" he wrote. "Later, I called Citic Bank, who told me they did this to meet their VIP client's requirement."
The comedian then expressed his concerns of bank users' privacy. Chizi said he had called the police and reported the case to the banking and insurance regulatory commissions, hoping to sound an alarm for the public.
The incident ignited on social media, triggering heated discussions, for the core issue went beyond a single dispute between a celebrity and the entertainment company, but struck a chord with the masses who have a growing awareness of privacy protection.
The bank apologized on their Weibo account on Thursday acknowledging that the Shanghai Xiaoguo media company requested their bank clerk to check the salary record of its employee Wang Yuechi. Without strictly following the bank's regulations, the staff member handed Wang's account statements to the media company, ignoring the fact that personal data is a privacy protected, accessible only to the owner himself.
"We have punished the related staff according to our disciplinary rules," wrote the notice. "The branch manager was also removed from the post."